Privacy Policy

At Splitz, we respect your privacy and are committed to protecting the information you share with us through our website. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or interact with the website. It also explains certain choices you may have regarding that information.

By using the Splitz website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, you should discontinue use of the website.

Information We May Collect

We may collect information you voluntarily provide through the website. This may include your name, email address, phone number, event details, party information, reservation requests, messages, preferences, and any other information you choose to submit through forms, requests, promotions, contact tools, or similar website features.

We may also collect certain information automatically when you use the website. This may include your IP address, browser type, operating system, device type, referring website, pages viewed, date and time of visits, approximate geographic region, click behavior, and other technical or usage-related information. This information helps us understand how visitors use the website, improve functionality, and support security and performance monitoring.

In some cases, information may be collected through cookies, pixels, analytics tools, server logs, embedded services, booking tools, advertising tools, or similar technologies. These tools may collect information about browsing behavior, device information, session activity, and interactions with website content.

How We Use Information

Information collected through the website may be used for a variety of business and operational purposes. These purposes may include responding to inquiries, processing requests, communicating with you, providing customer support, handling party or event interest, managing promotions, improving website performance, analyzing visitor behavior, maintaining website security, preventing misuse, and supporting internal business operations.

We may also use information to improve website design, troubleshoot errors, monitor feature usage, better understand customer interests, and enhance the overall experience for website visitors.

Cookies and Tracking Technologies

The website may use cookies and similar technologies to support website functionality and improve the visitor experience. Cookies are small files stored on your device that may help remember settings, understand user activity, measure traffic, and support analytics or marketing functions.

Some cookies may be necessary for core website functions, while others may help with performance measurement, analytics, or visitor experience improvements. Third-party services integrated into the website may also use cookies or similar technologies.

Most web browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect how some portions of the website function and may limit certain features or conveniences.

Analytics and Performance Tools

We may use analytics, reporting, or performance-monitoring tools to better understand how the website is used. These tools may collect information such as page visits, device type, traffic patterns, click behavior, and time spent on pages. This information helps us improve the website, refine content, and address usability issues.

Analytics tools may be operated by third parties and may process information according to their own privacy practices. We encourage users to review the privacy policies of those third-party providers when applicable.

Forms, Requests, and Communications

If you submit information through contact forms, booking forms, event inquiry forms, party request forms, promotional forms, or similar tools, we may use that information to respond to your request, communicate with you, provide relevant information, or follow up regarding the services or experiences you expressed interest in.

By submitting information through the website, you acknowledge that electronic communications sent through website forms or email may not always be fully secure. While we take reasonable steps to protect information, no website or electronic transmission can be guaranteed to be completely secure.

Third-Party Services and Embedded Features

The Splitz website may include, connect to, or rely on third-party services, widgets, plugins, embedded media, maps, social media features, reservation tools, event platforms, payment tools, advertising services, analytics providers, accessibility tools, or similar technologies. These services may collect information directly from users or from website activity according to their own terms and privacy practices.

We do not control the privacy practices of third-party services, websites, platforms, or tools that are not owned and operated by Splitz. When you interact with those services, their own terms, policies, and disclosures may apply. We encourage visitors to review the privacy policies of third-party providers they use or interact with through our website.

How We May Share Information

We do not sell your personal information. We may share information only when reasonably necessary for legitimate business purposes. This may include sharing information with trusted service providers, hosting providers, website support vendors, analytics providers, communication tools, marketing platforms, booking or reservation platforms, payment-related processors, legal advisors, or other vendors that help us operate the website or provide requested services.

We may also disclose information when required to comply with applicable law, legal process, governmental request, enforcement need, security concern, fraud prevention effort, or protection of rights, property, or safety.

Data Storage and Security

We take reasonable administrative, technical, and organizational steps to help protect information submitted through the website. These efforts may include website security tools, monitoring, restricted access measures, and other reasonable precautions designed to reduce risk.

However, no method of internet transmission, website storage, or electronic processing is completely secure. For that reason, we cannot guarantee absolute security of information provided online, and users submit information at their own risk.

Data Retention

We may retain submitted or collected information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, or support legitimate operational needs.

Retention periods may vary depending on the type of information involved, the purpose for which it was collected, and any legal or operational requirements that apply.

Children’s Privacy

The website is not intended to knowingly collect personal information from children without appropriate consent where required by law. If you believe that information from a child may have been submitted through the website inappropriately, you should contact us so the matter can be reviewed and addressed as appropriate.

External Links

The website may contain links to external websites or third-party resources for convenience, information, promotions, partnerships, ticketing, reservations, or related purposes. Once you leave the Splitz website, this Privacy Policy no longer applies. We are not responsible for the content, security, availability, or privacy practices of third-party websites.

Your Choices

You may choose not to submit personal information through website forms or other website features. You may also manage cookie settings through your browser as described above. Depending on the situation, you may request that previously submitted information be updated or removed where reasonably possible and where such action is not restricted by legal, administrative, or operational requirements.

Accessibility and Privacy

Splitz may provide accessibility-related tools, screen-reader-friendly content, or other usability enhancements on the website. These features are intended to improve access for users of different abilities and technologies. Some accessibility tools may be provided by third-party services and may process limited technical data needed to operate properly. Where third-party accessibility tools are used, their own terms or privacy practices may also apply.

Do Not Track

Some web browsers may transmit “Do Not Track” signals. Because there is not a universal standard for how those signals should be interpreted, the website may not respond to such signals in every case.

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in website features, business practices, service providers, legal requirements, or operational needs. Any updates will become effective when posted to the website. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contacting Splitz About Privacy

If you have questions about this Privacy Policy or about how information may be handled through the website, you may contact Splitz through the contact methods made available on the website.

Contact Us

Alex Thomas – Lead Installer

Alex is our lead installer. A graduate of the 4-year Santa Fe College Apprentices program electrician by trade with 13 years of experience, he lends his years of training and experience in installation and hardware deployment to allow Gnosys to tackle a wide variety of installation projects, literally doing the heavy lifting.

While Alex’s primary focus with Gnosys is network cabling and IP camera installation, he is always ready and willing to jump in wherever he is needed.
Alex continues to develop his skills and brings more and more to the table every day.

Alex spends his free time practicing martial arts, playing table top strategy and collectable card games. He also paints miniatures.

Valeria Galland – Web Designer

Val is our resident web designer. Originally from Barcelona Spain, Val moved to the U.S. at a young age and began a lifelong interest in technology. Graduating top 10% from Lincoln Park Academy in 2017 he earned her HS and IB Diploma, she immediately shipped off to Gainesville to continue her education.

Her ongoing education and longtime hobbies have given Val a large swathe of technology and computer experience, including 5 programming languages, 2 self-run websites, Adobe certifications. She continues adding more notches to her belt here at Gnosys.
While not actually a part of the tech staff, its not uncommon for Val roll up her sleeves and jump in to assist with trouble tickets.
In her free time Val organizes and participates in multiple D&D games, paints miniatures, plays several instruments and generally just likes hanging out with her one-eyed cat named Davy Jones.

While not physically with us in Gainesville, Val continues to contribute as though she were.

Daniel Knebel – Lead Support Technician

Allow me to introduce you to Daniel, our lead support technician.

Daniel is one of our front-line technicians making certain that when our clients have an issue, it gets taken care of as quickly as possible.

Daniel is also responsible to making certain that the tools we need to deliver the support are in place, up to snuff and optimized for best performance.

Daniel is a veteran of the US Navy where he served as a Nuclear Electronics Technician aboard the USS Eisenhower. The skills he acquired in the Navy combined with his natural aptitude for troubleshooting and problem solving make Daniel the guy when you need something figured out.

For fun, Daniel does all manner of things. Tabletop gaming, collectable card games, video games, disc golf and more. He is also the master of our resin printer, producing amazing prints.

Bradley Gilrane – Business Developer

Brad is our Business Developer and an integral part of our operations. He is responsible for new client acquisition and on-boarding as well as ensuring that our existing clients are satisfied with the support they are receiving.

Brad also assists in the development, testing and deployment of new service offerings.

Brad currently holds CJIS 3 certification and is working on his CompTIA A+ industry certification.

While a strong technician, Brad really shines at customer service. His focus on our client experience keeps a finger on the pulse of our business and makes certain that we are doing all we can do to deliver the service and support our clients deserve.

For fun, Brad plays a variety of video and table top games. He also enjoys science fiction and miniature painting

James Houston – System Support Manager

Meet James, our dedicated Support Manager. While he was born in Gainesville, Florida, he spent most of his childhood in Nashville, Tennessee. In 2008 he moved back to Gainesville with his family.

With 9 years of experience in Managed Services Delivery, James has a wide range of expertise and knowledge.
He is the beating heart of our support team. Focusing on ticket management, tech training and whatever projects come his way.

In his time at Gnosys, James has been instrumental our success, helping to create and improve systems and services, he has supervised projects ranging from small IP camera installations to huge cabling jobs.

James currently holds his CompTIA A+ and CompTIA Network+ industry certifications as well as CJIS 3 certification. He is working toward several partner certifications and ITIL4.

His strength as a technician and determination to get the problem solved pair well with his dedication to making certain our clients receive the best possible support make him a valued asset.

When not at work, James enjoys a variety of card, table top and video games as well as painting miniatures.

Jim Houston: Owner

Jim was born in New Jersey but grew up in South Florida the son of a Dade County Deputy Sheriff. After serving 10 years in the US Army Special Operations Command he attended college at Murray State University and Washington University receiving a Master’s Degree in History.
After spending 10 years in Nashville, TN as Director of Information technology for Shoney’s corporation, Jim and his family returned to Gainesville where he founded PWH Technology Solutions, later rebranding as Gnosys Networks in memory of a friend that passed away at a very young age.

Jim has over twenty three years of IT experience with a focus in user support, virtualization and disaster recovery. He holds several industry certifications including MCSE, A+, Server + and Net +, as well as many software vendor specific certifications including Dell, VMware, 3CX, Seagate, GeoVision and EnGenius.

Jim spends his down time target shooting, playing tactical simulation games and wood working. He’s the proud owner Gnosys Networks

Are surprise IT expenses throwing off your budget?

Our predictable monthly pricing and proactive support model eliminate unexpected costs. At Gnosys, our motto is “No surprises. Ever.” With Gnosys, IT becomes a stable investment, not a financial wildcard.

Are you confident that your systems and data are truly secure?

Gnosys implements layered security including endpoint protection, patch management, and user training to defend against evolving threats. We continuously monitor your systems to ensure protection is always active and up-to-date. You’ll sleep better knowing your data is safe.

Does your team lack the compliance knowledge required to meet regulatory standards?

We work with regulated industries and understand the complexities of compliance requirements. Gnosys provides guidance, documentation, and system controls to help you meet standards like HIPAA, CJIS, CMMC, or NIST. Our expertise keeps you audit-ready and secure.

Are you uneasy about your current technology strategy?

We provide technology planning and regular reviews to make sure your systems align with your business goals. Gnosys takes the guesswork out of IT by giving you a clear, actionable plan. You’ll feel confident knowing there’s a roadmap and a team to guide you.

Is your IT team overwhelmed or stretched too thin?

We can plug into your existing IT structure wherever you need the most support, whether that’s taking over daily tasks like patching, monitoring, and helpdesk support, or stepping in to lead specific projects. Gnosys becomes a true IT partner, giving your internal team the freedom to focus where it matters most. Extra hands without extra headcount.

Do technical issues take too long to get resolved?

Our dedicated helpdesk and proactive monitoring ensure that issues are identified and resolved fast, often before you even notice them. Gnosys prioritizes fast, friendly support that keeps your team productive. No more waiting around for fixes.

Have your business needs outgrown the capabilities of your current IT provider?

We specialize in scalable solutions designed to grow with your business. Gnosys offers strategic planning, enterprise-grade tools, and responsive support that evolves with your needs. You’ll get the tech roadmap and expertise your growth demands.

Has your IT person recently left—or are they planning to leave soon?

Gnosys can step in immediately to stabilize your IT environment and prevent disruption. Our team provides comprehensive onboarding and takes over critical responsibilities with no downtime. You’ll never have to rely on a single point of failure again.