Terms & Conditions

Welcome to the Splitz website. By accessing or using this website, you agree to be bound by these Terms & Conditions. These terms govern your use of the website and any content, features, forms, tools, and services made available through it. If you do not agree to these terms, you should not use the website.

Use of Website

The Splitz website is provided for general informational, promotional, and customer convenience purposes. You may use this website only for lawful purposes and in a manner that does not violate the rights of Splitz or others, interfere with website operations, or restrict the use and enjoyment of the website by other visitors.

You agree not to misuse the website, attempt unauthorized access to any portion of the website or its systems, disrupt website functionality, introduce malicious code, scrape or copy website content for unauthorized commercial purposes, or use the website in any way that could damage, disable, overburden, or impair the website or its related services.

Website Content

All content made available on this website, including text, graphics, logos, images, layouts, branding elements, downloadable materials, and other website content, is the property of Splitz or its content providers unless otherwise stated. Content is provided for informational and personal, non-commercial use only unless Splitz gives prior written permission for other use.

You may not reproduce, republish, distribute, modify, transmit, display, perform, create derivative works from, or otherwise use website content for commercial purposes without prior written authorization.

Accuracy of Information

Splitz makes reasonable efforts to keep website information current and accurate. However, the website may contain typographical errors, outdated information, omissions, pricing changes, event changes, schedule changes, availability changes, or other inaccuracies. Splitz does not guarantee that all information on the website is complete, current, or error-free at all times.

Hours, pricing, promotions, events, attractions, policies, and availability are subject to change without notice. Website content should not be interpreted as a binding guarantee unless expressly stated otherwise.

Reservations, Events, Promotions, and Requests

The website may include forms or tools for party inquiries, event requests, reservations, promotional participation, customer contact, or similar interactions. Submission of a form or request through the website does not guarantee acceptance, availability, reservation, or service. All requests are subject to review, availability, and confirmation by Splitz.

Splitz reserves the right to modify, limit, decline, or cancel offers, events, reservations, requests, or promotions at its discretion, subject to applicable law.

Third-Party Tools and Links

The website may include links to third-party websites or may rely on third-party services such as maps, social platforms, reservation tools, event systems, analytics providers, payment-related tools, accessibility tools, embedded media, or other integrations. These third-party services are provided for convenience and functionality.

Splitz does not control and is not responsible for the availability, content, terms, privacy practices, or functionality of third-party websites or services. Your use of third-party services may be governed by separate terms and policies.

Accessibility

Splitz is committed to improving website accessibility and usability for the widest possible audience. The website may include accessibility enhancements, structured content, screen-reader-friendly content, and other tools intended to improve access for individuals using assistive technologies.

Accessibility is an ongoing effort. Splitz does not warrant that every page, feature, third-party integration, or item of content will be accessible to every user under every circumstance at all times. Some portions of the website may rely on third-party services or content that are outside of Splitz’s direct control.

Nothing in these Terms & Conditions or elsewhere on the website should be interpreted as a guarantee of uninterrupted accessibility, universal compatibility, or compliance in every instance. Splitz reserves the right to update, modify, or improve accessibility features and content over time as part of ongoing website maintenance and development.

Disclaimer of Warranties

This website and all content, materials, features, and services made available through it are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Splitz disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, security, and accuracy.

Splitz does not warrant that the website will always be available, uninterrupted, error-free, secure, compatible with every device or browser, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Splitz shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your access to, use of, inability to use, or reliance on the website or any information, tools, or content provided through it.

This limitation applies even if Splitz has been advised of the possibility of such damages and includes, without limitation, damages related to interruptions, delays, inaccuracies, loss of data, loss of business opportunity, or website errors.

Indemnification

You agree to defend, indemnify, and hold harmless Splitz and its owners, affiliates, employees, contractors, service providers, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to your use of the website, your violation of these Terms & Conditions, or your violation of any rights of another party.

Privacy

Your use of the website is also subject to the Splitz Privacy Policy. By using the website, you acknowledge that information may be collected, used, and handled as described in that policy.

Changes to Website or Terms

Splitz reserves the right to modify, suspend, discontinue, restrict, or update any part of the website, including content, features, hours, pricing references, promotions, forms, and legal terms, at any time and without notice. Splitz may also revise these Terms & Conditions from time to time by posting an updated version on the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the state in which Splitz operates, without regard to conflict of law principles. Any dispute arising from or relating to the website or these terms shall be subject to the appropriate jurisdiction and venue permitted by applicable law.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

Contact Through the Website

If you need to contact Splitz regarding the website, services, events, or legal pages, you may use the contact methods made available through the website.

Contact Us

Alex Thomas – Lead Installer

Alex is our lead installer. A graduate of the 4-year Santa Fe College Apprentices program electrician by trade with 13 years of experience, he lends his years of training and experience in installation and hardware deployment to allow Gnosys to tackle a wide variety of installation projects, literally doing the heavy lifting.

While Alex’s primary focus with Gnosys is network cabling and IP camera installation, he is always ready and willing to jump in wherever he is needed.
Alex continues to develop his skills and brings more and more to the table every day.

Alex spends his free time practicing martial arts, playing table top strategy and collectable card games. He also paints miniatures.

Valeria Galland – Web Designer

Val is our resident web designer. Originally from Barcelona Spain, Val moved to the U.S. at a young age and began a lifelong interest in technology. Graduating top 10% from Lincoln Park Academy in 2017 he earned her HS and IB Diploma, she immediately shipped off to Gainesville to continue her education.

Her ongoing education and longtime hobbies have given Val a large swathe of technology and computer experience, including 5 programming languages, 2 self-run websites, Adobe certifications. She continues adding more notches to her belt here at Gnosys.
While not actually a part of the tech staff, its not uncommon for Val roll up her sleeves and jump in to assist with trouble tickets.
In her free time Val organizes and participates in multiple D&D games, paints miniatures, plays several instruments and generally just likes hanging out with her one-eyed cat named Davy Jones.

While not physically with us in Gainesville, Val continues to contribute as though she were.

Daniel Knebel – Lead Support Technician

Allow me to introduce you to Daniel, our lead support technician.

Daniel is one of our front-line technicians making certain that when our clients have an issue, it gets taken care of as quickly as possible.

Daniel is also responsible to making certain that the tools we need to deliver the support are in place, up to snuff and optimized for best performance.

Daniel is a veteran of the US Navy where he served as a Nuclear Electronics Technician aboard the USS Eisenhower. The skills he acquired in the Navy combined with his natural aptitude for troubleshooting and problem solving make Daniel the guy when you need something figured out.

For fun, Daniel does all manner of things. Tabletop gaming, collectable card games, video games, disc golf and more. He is also the master of our resin printer, producing amazing prints.

Bradley Gilrane – Business Developer

Brad is our Business Developer and an integral part of our operations. He is responsible for new client acquisition and on-boarding as well as ensuring that our existing clients are satisfied with the support they are receiving.

Brad also assists in the development, testing and deployment of new service offerings.

Brad currently holds CJIS 3 certification and is working on his CompTIA A+ industry certification.

While a strong technician, Brad really shines at customer service. His focus on our client experience keeps a finger on the pulse of our business and makes certain that we are doing all we can do to deliver the service and support our clients deserve.

For fun, Brad plays a variety of video and table top games. He also enjoys science fiction and miniature painting

James Houston – System Support Manager

Meet James, our dedicated Support Manager. While he was born in Gainesville, Florida, he spent most of his childhood in Nashville, Tennessee. In 2008 he moved back to Gainesville with his family.

With 9 years of experience in Managed Services Delivery, James has a wide range of expertise and knowledge.
He is the beating heart of our support team. Focusing on ticket management, tech training and whatever projects come his way.

In his time at Gnosys, James has been instrumental our success, helping to create and improve systems and services, he has supervised projects ranging from small IP camera installations to huge cabling jobs.

James currently holds his CompTIA A+ and CompTIA Network+ industry certifications as well as CJIS 3 certification. He is working toward several partner certifications and ITIL4.

His strength as a technician and determination to get the problem solved pair well with his dedication to making certain our clients receive the best possible support make him a valued asset.

When not at work, James enjoys a variety of card, table top and video games as well as painting miniatures.

Jim Houston: Owner

Jim was born in New Jersey but grew up in South Florida the son of a Dade County Deputy Sheriff. After serving 10 years in the US Army Special Operations Command he attended college at Murray State University and Washington University receiving a Master’s Degree in History.
After spending 10 years in Nashville, TN as Director of Information technology for Shoney’s corporation, Jim and his family returned to Gainesville where he founded PWH Technology Solutions, later rebranding as Gnosys Networks in memory of a friend that passed away at a very young age.

Jim has over twenty three years of IT experience with a focus in user support, virtualization and disaster recovery. He holds several industry certifications including MCSE, A+, Server + and Net +, as well as many software vendor specific certifications including Dell, VMware, 3CX, Seagate, GeoVision and EnGenius.

Jim spends his down time target shooting, playing tactical simulation games and wood working. He’s the proud owner Gnosys Networks

Are surprise IT expenses throwing off your budget?

Our predictable monthly pricing and proactive support model eliminate unexpected costs. At Gnosys, our motto is “No surprises. Ever.” With Gnosys, IT becomes a stable investment, not a financial wildcard.

Are you confident that your systems and data are truly secure?

Gnosys implements layered security including endpoint protection, patch management, and user training to defend against evolving threats. We continuously monitor your systems to ensure protection is always active and up-to-date. You’ll sleep better knowing your data is safe.

Does your team lack the compliance knowledge required to meet regulatory standards?

We work with regulated industries and understand the complexities of compliance requirements. Gnosys provides guidance, documentation, and system controls to help you meet standards like HIPAA, CJIS, CMMC, or NIST. Our expertise keeps you audit-ready and secure.

Are you uneasy about your current technology strategy?

We provide technology planning and regular reviews to make sure your systems align with your business goals. Gnosys takes the guesswork out of IT by giving you a clear, actionable plan. You’ll feel confident knowing there’s a roadmap and a team to guide you.

Is your IT team overwhelmed or stretched too thin?

We can plug into your existing IT structure wherever you need the most support, whether that’s taking over daily tasks like patching, monitoring, and helpdesk support, or stepping in to lead specific projects. Gnosys becomes a true IT partner, giving your internal team the freedom to focus where it matters most. Extra hands without extra headcount.

Do technical issues take too long to get resolved?

Our dedicated helpdesk and proactive monitoring ensure that issues are identified and resolved fast, often before you even notice them. Gnosys prioritizes fast, friendly support that keeps your team productive. No more waiting around for fixes.

Have your business needs outgrown the capabilities of your current IT provider?

We specialize in scalable solutions designed to grow with your business. Gnosys offers strategic planning, enterprise-grade tools, and responsive support that evolves with your needs. You’ll get the tech roadmap and expertise your growth demands.

Has your IT person recently left—or are they planning to leave soon?

Gnosys can step in immediately to stabilize your IT environment and prevent disruption. Our team provides comprehensive onboarding and takes over critical responsibilities with no downtime. You’ll never have to rely on a single point of failure again.