Accessibility Statement

At Splitz, we want every guest to feel welcome and able to access the information, services, and entertainment we provide. That commitment extends to our website. We are actively working to improve usability and accessibility so that visitors of all abilities can more easily navigate our content, learn about our attractions, review specials, and connect with our team.

We believe online access should be practical, clear, and inclusive. Our goal is to provide a website experience that is easier to use for people with a wide range of abilities, assistive technologies, and browsing needs.

Our Commitment to Accessibility

Splitz is committed to improving the accessibility of our website and digital content. We aim to make our website more user-friendly and more compatible with commonly used assistive technologies, including screen readers, keyboard navigation, and other accessibility tools.

We work toward recognized accessibility best practices and use accessibility improvements as part of our ongoing website development and maintenance efforts. Accessibility is not a one-time task. It is an ongoing process that may involve updates to website structure, text clarity, navigation, image descriptions, contrast, and overall usability.

Accessibility Features and Ongoing Improvements

Our website accessibility efforts may include improvements to heading structure, page organization, readable text contrast, keyboard accessibility, form usability, image alternative text, and general compatibility with assistive technologies. We may also refine page layouts and content structures to make important information easier to find and easier to understand.

Because our website may change over time, accessibility improvements may also be reviewed, updated, or expanded as content, tools, and features evolve.

Screen Reader Website Version

To help support visitors who use assistive technology, Splitz provides a screen-reader-friendly version of key website content. This version is intended to present important information in a cleaner, more structured format that may be easier to navigate with screen readers, keyboard controls, or other assistive tools.

The screen reader version is designed to summarize core website content such as attractions, locations, pricing information, parties, specials, contact details, and legal pages in a more accessible format.

Third-Party Content and Tools

Some portions of the Splitz website may rely on third-party services, integrations, widgets, embedded content, maps, social media tools, reservation features, payment-related services, analytics tools, or other external platforms. While we make reasonable efforts to improve accessibility across the website, we cannot control every aspect of third-party content or functionality.

As a result, certain third-party features may not always perform the same way for every visitor or every assistive technology. We continue to evaluate accessibility improvements where practical and where we have the ability to do so.

Ongoing Accessibility Effort

Accessibility is an ongoing effort, and we recognize that standards, technologies, and user needs continue to evolve. For that reason, Splitz may update, revise, or improve accessibility-related features and content over time as part of regular website maintenance and development.

We do not represent that every page, feature, or third-party integration will be fully accessible to every user in every circumstance at all times. However, we are committed to continuing improvements that help create a more inclusive and usable online experience.

Feedback and Assistance

If you experience difficulty accessing any part of the Splitz website, or if you encounter an accessibility barrier while using the site, we encourage you to reach out using the contact methods available on the website. Feedback helps us identify areas for improvement and better support all visitors.

We appreciate your input and will make reasonable efforts to review accessibility concerns and continue improving the user experience where possible.

Contact Us

Alex Thomas – Lead Installer

Alex is our lead installer. A graduate of the 4-year Santa Fe College Apprentices program electrician by trade with 13 years of experience, he lends his years of training and experience in installation and hardware deployment to allow Gnosys to tackle a wide variety of installation projects, literally doing the heavy lifting.

While Alex’s primary focus with Gnosys is network cabling and IP camera installation, he is always ready and willing to jump in wherever he is needed.
Alex continues to develop his skills and brings more and more to the table every day.

Alex spends his free time practicing martial arts, playing table top strategy and collectable card games. He also paints miniatures.

Valeria Galland – Web Designer

Val is our resident web designer. Originally from Barcelona Spain, Val moved to the U.S. at a young age and began a lifelong interest in technology. Graduating top 10% from Lincoln Park Academy in 2017 he earned her HS and IB Diploma, she immediately shipped off to Gainesville to continue her education.

Her ongoing education and longtime hobbies have given Val a large swathe of technology and computer experience, including 5 programming languages, 2 self-run websites, Adobe certifications. She continues adding more notches to her belt here at Gnosys.
While not actually a part of the tech staff, its not uncommon for Val roll up her sleeves and jump in to assist with trouble tickets.
In her free time Val organizes and participates in multiple D&D games, paints miniatures, plays several instruments and generally just likes hanging out with her one-eyed cat named Davy Jones.

While not physically with us in Gainesville, Val continues to contribute as though she were.

Daniel Knebel – Lead Support Technician

Allow me to introduce you to Daniel, our lead support technician.

Daniel is one of our front-line technicians making certain that when our clients have an issue, it gets taken care of as quickly as possible.

Daniel is also responsible to making certain that the tools we need to deliver the support are in place, up to snuff and optimized for best performance.

Daniel is a veteran of the US Navy where he served as a Nuclear Electronics Technician aboard the USS Eisenhower. The skills he acquired in the Navy combined with his natural aptitude for troubleshooting and problem solving make Daniel the guy when you need something figured out.

For fun, Daniel does all manner of things. Tabletop gaming, collectable card games, video games, disc golf and more. He is also the master of our resin printer, producing amazing prints.

Bradley Gilrane – Business Developer

Brad is our Business Developer and an integral part of our operations. He is responsible for new client acquisition and on-boarding as well as ensuring that our existing clients are satisfied with the support they are receiving.

Brad also assists in the development, testing and deployment of new service offerings.

Brad currently holds CJIS 3 certification and is working on his CompTIA A+ industry certification.

While a strong technician, Brad really shines at customer service. His focus on our client experience keeps a finger on the pulse of our business and makes certain that we are doing all we can do to deliver the service and support our clients deserve.

For fun, Brad plays a variety of video and table top games. He also enjoys science fiction and miniature painting

James Houston – System Support Manager

Meet James, our dedicated Support Manager. While he was born in Gainesville, Florida, he spent most of his childhood in Nashville, Tennessee. In 2008 he moved back to Gainesville with his family.

With 9 years of experience in Managed Services Delivery, James has a wide range of expertise and knowledge.
He is the beating heart of our support team. Focusing on ticket management, tech training and whatever projects come his way.

In his time at Gnosys, James has been instrumental our success, helping to create and improve systems and services, he has supervised projects ranging from small IP camera installations to huge cabling jobs.

James currently holds his CompTIA A+ and CompTIA Network+ industry certifications as well as CJIS 3 certification. He is working toward several partner certifications and ITIL4.

His strength as a technician and determination to get the problem solved pair well with his dedication to making certain our clients receive the best possible support make him a valued asset.

When not at work, James enjoys a variety of card, table top and video games as well as painting miniatures.

Jim Houston: Owner

Jim was born in New Jersey but grew up in South Florida the son of a Dade County Deputy Sheriff. After serving 10 years in the US Army Special Operations Command he attended college at Murray State University and Washington University receiving a Master’s Degree in History.
After spending 10 years in Nashville, TN as Director of Information technology for Shoney’s corporation, Jim and his family returned to Gainesville where he founded PWH Technology Solutions, later rebranding as Gnosys Networks in memory of a friend that passed away at a very young age.

Jim has over twenty three years of IT experience with a focus in user support, virtualization and disaster recovery. He holds several industry certifications including MCSE, A+, Server + and Net +, as well as many software vendor specific certifications including Dell, VMware, 3CX, Seagate, GeoVision and EnGenius.

Jim spends his down time target shooting, playing tactical simulation games and wood working. He’s the proud owner Gnosys Networks

Are surprise IT expenses throwing off your budget?

Our predictable monthly pricing and proactive support model eliminate unexpected costs. At Gnosys, our motto is “No surprises. Ever.” With Gnosys, IT becomes a stable investment, not a financial wildcard.

Are you confident that your systems and data are truly secure?

Gnosys implements layered security including endpoint protection, patch management, and user training to defend against evolving threats. We continuously monitor your systems to ensure protection is always active and up-to-date. You’ll sleep better knowing your data is safe.

Does your team lack the compliance knowledge required to meet regulatory standards?

We work with regulated industries and understand the complexities of compliance requirements. Gnosys provides guidance, documentation, and system controls to help you meet standards like HIPAA, CJIS, CMMC, or NIST. Our expertise keeps you audit-ready and secure.

Are you uneasy about your current technology strategy?

We provide technology planning and regular reviews to make sure your systems align with your business goals. Gnosys takes the guesswork out of IT by giving you a clear, actionable plan. You’ll feel confident knowing there’s a roadmap and a team to guide you.

Is your IT team overwhelmed or stretched too thin?

We can plug into your existing IT structure wherever you need the most support, whether that’s taking over daily tasks like patching, monitoring, and helpdesk support, or stepping in to lead specific projects. Gnosys becomes a true IT partner, giving your internal team the freedom to focus where it matters most. Extra hands without extra headcount.

Do technical issues take too long to get resolved?

Our dedicated helpdesk and proactive monitoring ensure that issues are identified and resolved fast, often before you even notice them. Gnosys prioritizes fast, friendly support that keeps your team productive. No more waiting around for fixes.

Have your business needs outgrown the capabilities of your current IT provider?

We specialize in scalable solutions designed to grow with your business. Gnosys offers strategic planning, enterprise-grade tools, and responsive support that evolves with your needs. You’ll get the tech roadmap and expertise your growth demands.

Has your IT person recently left—or are they planning to leave soon?

Gnosys can step in immediately to stabilize your IT environment and prevent disruption. Our team provides comprehensive onboarding and takes over critical responsibilities with no downtime. You’ll never have to rely on a single point of failure again.