ADA Guidelines

Accessibility For All

At Splitz, creating a welcoming experience means making our website easier to access for as many people as possible. We believe guests should be able to find information about our attractions, locations, pricing, specials, parties, and events in a way that is clear, usable, and inclusive. That commitment applies not only inside our locations, but online as well.

We are committed to improving the accessibility of our website so that visitors with disabilities, including those who use screen readers, keyboard navigation, voice tools, magnification software, and other assistive technologies, can more easily access important information and use core website features.

Our Commitment to Accessibility

Splitz is actively committed to designing, building, and maintaining a website that better supports accessibility for all users. Our goal is to align with recognized digital accessibility best practices and to continue making improvements as our website grows and changes over time.

Our website accessibility efforts are guided by the Web Content Accessibility Guidelines, commonly known as WCAG. These guidelines were developed by the World Wide Web Consortium, or W3C, and provide an internationally recognized framework for making digital content more accessible to individuals with a wide range of disabilities. WCAG guidelines can be reviewed here: https://www.w3.org/TR/WCAG21/

What Accessibility Means on Our Website

Accessibility is about more than one tool or one feature. It involves the overall structure, readability, and usability of a website. At Splitz, our accessibility efforts may include improving heading structure, refining navigation, enhancing keyboard accessibility, supporting screen readers, improving image alternative text, making text easier to read, improving color contrast where needed, and organizing information in clearer formats.

We may also provide accessibility-related enhancements such as a screen-reader-friendly website version and other usability improvements designed to help visitors access important information in a more structured and accessible way.

Accessibility Standards and POUR Principles

Our accessibility approach is informed by the four foundational principles behind WCAG. These principles are often referred to as POUR, which stands for Perceivable, Operable, Understandable, and Robust.

Perceivable

Information and interface components should be presented in ways users can perceive. This includes support for text alternatives, meaningful structure, readable contrast, and compatibility with screen readers and other assistive tools.

Operable

Navigation and functionality should be usable through different input methods, including keyboards and assistive devices. This means helping ensure that important site functions are not dependent on only one type of interaction.

Understandable

Website content and navigation should be clear and predictable. This includes readable text, consistent organization, and page structures that help visitors find what they need more easily.

Robust

Content should be built in ways that improve compatibility with different browsers, devices, and assistive technologies, including both current and evolving accessibility tools.

Ongoing Improvements

Accessibility is an ongoing effort, not a one-time task. Because websites evolve over time with content updates, feature changes, third-party tools, and design adjustments, accessibility must be reviewed and improved on a continuing basis. Splitz is committed to making reasonable efforts to improve usability and accessibility as part of our regular website maintenance and development process.

We understand that accessibility standards, technologies, and user needs continue to change. As a result, we may refine or expand our accessibility efforts over time to better serve website visitors.

Third-Party Content and Features

Some portions of the Splitz website may include or rely on third-party tools, plugins, widgets, embedded media, maps, reservation systems, payment-related tools, analytics services, or social media integrations. While we make reasonable efforts to improve the overall accessibility of our website, some third-party features may be outside of our direct control.

Because of that, we cannot guarantee the accessibility of every third-party service or feature in every circumstance. We do, however, continue to review accessibility opportunities where practical and where we are able to make improvements.

Screen Reader Website Version

To support visitors who use assistive technology, Splitz provides a screen-reader-friendly version of important website content. This version is designed to offer a clearer, more structured presentation of key pages and information, including locations, attractions, pricing, specials, contact details, and legal pages.

The screen reader version is part of our broader effort to reduce barriers and provide a more accessible online experience.

Feedback and Assistance

If you experience difficulty accessing any content on the Splitz website, notice an accessibility issue, or need assistance with any part of the site, we encourage you to contact us through the methods provided on the website. Feedback helps us identify areas for improvement and continue making the site better for all users.

We appreciate your patience, your feedback, and the opportunity to continue improving accessibility across our website.

Contact Us

Alex Thomas – Lead Installer

Alex is our lead installer. A graduate of the 4-year Santa Fe College Apprentices program electrician by trade with 13 years of experience, he lends his years of training and experience in installation and hardware deployment to allow Gnosys to tackle a wide variety of installation projects, literally doing the heavy lifting.

While Alex’s primary focus with Gnosys is network cabling and IP camera installation, he is always ready and willing to jump in wherever he is needed.
Alex continues to develop his skills and brings more and more to the table every day.

Alex spends his free time practicing martial arts, playing table top strategy and collectable card games. He also paints miniatures.

Valeria Galland – Web Designer

Val is our resident web designer. Originally from Barcelona Spain, Val moved to the U.S. at a young age and began a lifelong interest in technology. Graduating top 10% from Lincoln Park Academy in 2017 he earned her HS and IB Diploma, she immediately shipped off to Gainesville to continue her education.

Her ongoing education and longtime hobbies have given Val a large swathe of technology and computer experience, including 5 programming languages, 2 self-run websites, Adobe certifications. She continues adding more notches to her belt here at Gnosys.
While not actually a part of the tech staff, its not uncommon for Val roll up her sleeves and jump in to assist with trouble tickets.
In her free time Val organizes and participates in multiple D&D games, paints miniatures, plays several instruments and generally just likes hanging out with her one-eyed cat named Davy Jones.

While not physically with us in Gainesville, Val continues to contribute as though she were.

Daniel Knebel – Lead Support Technician

Allow me to introduce you to Daniel, our lead support technician.

Daniel is one of our front-line technicians making certain that when our clients have an issue, it gets taken care of as quickly as possible.

Daniel is also responsible to making certain that the tools we need to deliver the support are in place, up to snuff and optimized for best performance.

Daniel is a veteran of the US Navy where he served as a Nuclear Electronics Technician aboard the USS Eisenhower. The skills he acquired in the Navy combined with his natural aptitude for troubleshooting and problem solving make Daniel the guy when you need something figured out.

For fun, Daniel does all manner of things. Tabletop gaming, collectable card games, video games, disc golf and more. He is also the master of our resin printer, producing amazing prints.

Bradley Gilrane – Business Developer

Brad is our Business Developer and an integral part of our operations. He is responsible for new client acquisition and on-boarding as well as ensuring that our existing clients are satisfied with the support they are receiving.

Brad also assists in the development, testing and deployment of new service offerings.

Brad currently holds CJIS 3 certification and is working on his CompTIA A+ industry certification.

While a strong technician, Brad really shines at customer service. His focus on our client experience keeps a finger on the pulse of our business and makes certain that we are doing all we can do to deliver the service and support our clients deserve.

For fun, Brad plays a variety of video and table top games. He also enjoys science fiction and miniature painting

James Houston – System Support Manager

Meet James, our dedicated Support Manager. While he was born in Gainesville, Florida, he spent most of his childhood in Nashville, Tennessee. In 2008 he moved back to Gainesville with his family.

With 9 years of experience in Managed Services Delivery, James has a wide range of expertise and knowledge.
He is the beating heart of our support team. Focusing on ticket management, tech training and whatever projects come his way.

In his time at Gnosys, James has been instrumental our success, helping to create and improve systems and services, he has supervised projects ranging from small IP camera installations to huge cabling jobs.

James currently holds his CompTIA A+ and CompTIA Network+ industry certifications as well as CJIS 3 certification. He is working toward several partner certifications and ITIL4.

His strength as a technician and determination to get the problem solved pair well with his dedication to making certain our clients receive the best possible support make him a valued asset.

When not at work, James enjoys a variety of card, table top and video games as well as painting miniatures.

Jim Houston: Owner

Jim was born in New Jersey but grew up in South Florida the son of a Dade County Deputy Sheriff. After serving 10 years in the US Army Special Operations Command he attended college at Murray State University and Washington University receiving a Master’s Degree in History.
After spending 10 years in Nashville, TN as Director of Information technology for Shoney’s corporation, Jim and his family returned to Gainesville where he founded PWH Technology Solutions, later rebranding as Gnosys Networks in memory of a friend that passed away at a very young age.

Jim has over twenty three years of IT experience with a focus in user support, virtualization and disaster recovery. He holds several industry certifications including MCSE, A+, Server + and Net +, as well as many software vendor specific certifications including Dell, VMware, 3CX, Seagate, GeoVision and EnGenius.

Jim spends his down time target shooting, playing tactical simulation games and wood working. He’s the proud owner Gnosys Networks

Are surprise IT expenses throwing off your budget?

Our predictable monthly pricing and proactive support model eliminate unexpected costs. At Gnosys, our motto is “No surprises. Ever.” With Gnosys, IT becomes a stable investment, not a financial wildcard.

Are you confident that your systems and data are truly secure?

Gnosys implements layered security including endpoint protection, patch management, and user training to defend against evolving threats. We continuously monitor your systems to ensure protection is always active and up-to-date. You’ll sleep better knowing your data is safe.

Does your team lack the compliance knowledge required to meet regulatory standards?

We work with regulated industries and understand the complexities of compliance requirements. Gnosys provides guidance, documentation, and system controls to help you meet standards like HIPAA, CJIS, CMMC, or NIST. Our expertise keeps you audit-ready and secure.

Are you uneasy about your current technology strategy?

We provide technology planning and regular reviews to make sure your systems align with your business goals. Gnosys takes the guesswork out of IT by giving you a clear, actionable plan. You’ll feel confident knowing there’s a roadmap and a team to guide you.

Is your IT team overwhelmed or stretched too thin?

We can plug into your existing IT structure wherever you need the most support, whether that’s taking over daily tasks like patching, monitoring, and helpdesk support, or stepping in to lead specific projects. Gnosys becomes a true IT partner, giving your internal team the freedom to focus where it matters most. Extra hands without extra headcount.

Do technical issues take too long to get resolved?

Our dedicated helpdesk and proactive monitoring ensure that issues are identified and resolved fast, often before you even notice them. Gnosys prioritizes fast, friendly support that keeps your team productive. No more waiting around for fixes.

Have your business needs outgrown the capabilities of your current IT provider?

We specialize in scalable solutions designed to grow with your business. Gnosys offers strategic planning, enterprise-grade tools, and responsive support that evolves with your needs. You’ll get the tech roadmap and expertise your growth demands.

Has your IT person recently left—or are they planning to leave soon?

Gnosys can step in immediately to stabilize your IT environment and prevent disruption. Our team provides comprehensive onboarding and takes over critical responsibilities with no downtime. You’ll never have to rely on a single point of failure again.